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#1 2020-09-13 22:10:54

From: Switzerland, Chandossel
Registered: 2020-09-13
Posts: 1

– Aspect Software

Directory listings  – Aspect Software.
1 July 2020    Go Back      Contact  Centre Supplier Directory.
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ACD, Acoustics, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Channel Management, Channel of Choice, Cloud Solutions, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Data Management, Disposable Mobile Apps, Hosted Solutions, Intelligent Routing,  Interactive  Text Response (ITR), IVM, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Natural Language Understanding (NLU), OFCOM Compliant, Outbound Dialling, Performance Management, Predictive Outbound Dialling, Premise Solutions, Quality Management, Quality Monitoring/Reporting, Role based Capabilities, Screen Recording, Self Service, Skill Based Routing, Speech Automation, Voice Recording, Workforce Management.
– Aspect Software.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering  organisation s to unite around the customer journey.
Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic,  conversation al interactions and create a truly frictionless omni-channel customer experience.
Leveraging all  the benefits  of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Aspect Consumer Index 2020 –  Download Now !.
Posted on 2 September 2020     Aspect  Announces Availability  of Via Contact Centre Solution.
Posted on 27 August 2020     Enabling a Mobile  Contact  Centre Workforce.
Posted on 22 July 2020     Aspect ACE 2020  Customer Experience  Event.
Posted on 16 July 2020     Download: Inner Circle Guide to Workforce Optimisation.
Posted on 15 July 2020     Empower Your Customers.
Engage Your Workforce.
Posted on 10 July 2020     Customer Experience Management Tools & How They Can Help.
Posted on 9 July 2020     The Home Field Advantage: Business Continuity by Design.
Posted on 24 June 2020     5 Building Blocks to Ensure Continuity in Contact Centres.
Posted on 10 June 2020     White Paper: Contact Centre Operations to Work From Home.
Posted on 14 May 2020     How to Fine-Tune Your Contact Centre WFM Solution.
Posted on 14 May 2020     Workforce Planning When There’s a Global Pandemic.
Posted on 5 May 2020     How Will Your Virtual Contact Centre Change the Way Agents Work?.
Posted on 4 May 2020     COVID-19 – Rebuilding Business After the Pandemic.
Posted on 27 April 2020     Aspect WFO User Group | Level Up 2020 | Agenda.
Posted on 1 February 2020     Aspect Announce General Availability of WFM Solution.
Posted on 18 December 2019     Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions.

Posted on 14 October 2019     Aspect Software Announces Cloud Contact Centre v19

Posted on 4 October 2019     Aspect Announces Infinity Programme for Aspect Unified IP.
Posted on 29 July 2019     Aspect Announces Aspect Via WFM for Microsoft Azure.
Posted on 8 July 2019     William Hill & Aspect Partner For Next Generation CX.
Posted on 5 June 2019     Drive Efficiency with Call Centre Reporting & Analytics.
Posted on 8 May 2019     Channel Shift: Customers like it only on their Terms!.
Posted on 17 April 2019     You Must Engage Your Contact Centre Agents – Fact!.
Posted on 15 April 2019     Customers Ready for Channel Shift Only On Their Terms.
Posted on 19 March 2019     Cloud-based WFM is Key to Future Business Success.
Posted on 26 February 2019     Traditional Channels Becoming a last resort for Consumers.
Posted on 18 February 2019     Consumers Increasingly Comfortable With Human-Mimicking Robots.
Posted on 28 January 2019     Aspect Software to be acquired by Vector Capital.
Posted on 3 January 2019     Digital Transformation Projects Disrupt Customer Experience.
Posted on 2 January 2019     Make 2019 Planning Your New Year’s Resolution.
Posted on 12 December 2018     Set Your 2019 New Year Resolution in WFM.
Posted on 6 December 2018     Aspect Customer Hoist Finance Wins at ECCCSAs.
Posted on 4 December 2018     Aspect Announce Integration of WFM & Amazon Connect.
Posted on 29 November 2018     Eliminating Overtime Requires Businesses to Improve Efficiency.
Posted on 28 November 2018     Discerning Shopping Tastes of Younger Generation.

Posted on 22 November 2018     Aspect Software Announces Latest Releases to Aspect Via

Posted on 12 November 2018     Your Guide to Moving Your Contact Centre to the Cloud.
Posted on 5 November 2018     Channel Shift: Less about Technology More about People.
Posted on 25 October 2018     Consumers Want Blend of Tech & Human in Contact Centres.
Posted on 9 October 2018     Aspect Announce Via 18.1 Contact Centre Solution.
Posted on 2 October 2018     Banks Need to Take Lead in Authorised Push Payments Fraud.
Posted on 26 September 2018     Why You Should Consider WFM in the Cloud.
Posted on 19 September 2018     Managing Seasonal Contact Centre Volumes with Cloud.
Posted on 18 September 2018     Aspect Announce Appointment of Chris Koziol to CEO.
Posted on 10 September 2018     Aspect Seminar: ‘Transforming your Contact Centre’ Seminar.
Posted on 7 September 2018     94% of Organisations Recognise Importance of Cloud.
Posted on 3 September 2018     Flexible, cloud-based solutions key to workforce optimisation.
Posted on 14 August 2018     Lack of Clarity Hampers Strong Customer Authentication.
Posted on 13 August 2018     Turn your Contact Centre into a Customer Engagement Centre.
Posted on 8 August 2018     Gig Economy on the Rise: What’s the effect on Agents?.
Posted on 8 August 2018     Optimising Workforce is being open to the Power of Cloud.
Posted on 4 July 2018     Contact Centres Failing to Engage & Retain Customer Service Agents.
Posted on 28 June 2018     NLP & Pursuit of Customer Self-Service Excellence.
Posted on 28 June 2018     Can Successful Automated Customer Self-Service Be Achieved?.
Posted on 19 June 2018     World Cup Excitement Has Little Impact on Consumer Spending.
Posted on 12 June 2018     Are digital communication channels calling for the end of the phone?.
Posted on 11 June 2018     Aspect Ranked Top for Contact Centres in the Cloud.
Posted on 1 June 2018     Cloud is Key for the Future of Contact Centres.

Posted on 31 May 2018     Aspect Software Wins Security Solution Gold at UK Cloud Awards

Posted on 17 May 2018     Top Contact Centre Trends Over Next 12 Months.
Posted on 17 May 2018     Plummeting Retail Figures Reflect Need for Better Omnichannel.
Posted on 10 May 2018     Aspect: Is your contact centre ready for GDPR yet?.
Posted on 16 April 2018     Register Now for Aspect’s Engagement Analytics Session.
Posted on 12 April 2018     Aspect Software: Complete a Survey and Win an Amazon Echo.
Posted on 10 April 2018     Aspect Software: Engagement Analytics Lunch & Learn Session.
Posted on 29 March 2018     Aspect Awarded Patent for WFM Scheduling System.
Posted on 28 March 2018     Alternatives To Phone Essential for Customer Engagement.
Posted on 22 March 2018     4G Hacking Flaw Highlight Need To Improve Identity Authentication.
Posted on 13 March 2018     Visit Aspect at CCC Expo, Excel London 2018.
Posted on 7 March 2018     Contact Centre Agents Are Dissatisfied With Their Roles.
Posted on 20 February 2018     Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents.
Posted on 14 February 2018     Lidl UK launches AI wine chatbot to UK customers with Aspect.
Posted on 31 January 2018     WFM – Your First Step to a Cloud Contact Centre.
Posted on 16 January 2018     Aspect Software Launches Aspect® Via™ Reseller Programme.
Posted on 9 January 2018     Are Your Contact Centre Agents Ready for Christmas?.
Posted on 11 December 2017     Top 5 Ways To Improve Customer Experience with Speech Analytics.
Posted on 4 December 2017     Don’t Let Mobile Fraud Ruin Christmas Shopping.
Posted on 1 December 2017     Mobile Fraud Being Hampered By Lack of clarity Around Liability.
Posted on 23 November 2017     Chatbots will Cut Energy Supplier Call Waiting Times.

Posted on 17 November 2017     Aspect Software Brings Enhancements to Aspect® Via™ 17.1

Posted on 16 November 2017     Webinar: Put a Stop to Fraud with Aspect Verify.
Posted on 2 November 2017     Aspect Verify: Use Mobile Insight to Improve Trust.
Posted on 30 October 2017     Aspect Software Appoints Tom Davies as Senior VP Cloud Operations.
Posted on 25 October 2017     Mesa Offers Citizens Robust Interaction with Aspect Unified IP.
Posted on 17 October 2017     Aspect: Selling in customer engagement to the Boardroom?.
Posted on 3 October 2017     C-Suite Facing Challenges in Fulfilling Customer Engagement.
Posted on 13 September 2017     Discover Aspect Verify at their Innovation Days.
Posted on 30 August 2017     Customer Engagement More Important Than Increasing Profit.
Aspect Verify Innovation Day – Gaming & Betting.
Aspect Verify Innovation Day – Pharmacies.
Aspect Verify Innovation Day – Finance & Insurance.
Home Security Company Ring Deploy Aspect Via™.

Posted on 16 August 2017     Aspect Software Launches Aspect Verify 17 in the UK

Posted on 26 July 2017     Don’t miss the Aspect Via Roadshow.
Register today!.
Posted on 11 July 2017     What’s Possible Now in the Cloud for Contact Centres.
Posted on 3 July 2017     Aspect Software Announces New Features to Via™.
Posted on 16 June 2017     Aspect Via – Lowry Hotel Manchester – 19th July.
Posted on 8 June 2017     Aspect Software Announces ACE Award Winners.
Posted on 1 June 2017     Aspect Showcases Cloud Customer Engagement Centre.
Posted on 16 May 2017     Aspect take To The Road with Aspect VIA Roadshows.
Posted on 10 May 2017     Aspect CXP 17 Makes Chatbots and IVR Fast and Simple.

Posted on 3 May 2017     Aspect Software Announce Aspect NLU Lab to Advance Chatbots

Posted on 27 April 2017     Aspect Software Showcases Banking Fraud Protection.
Posted on 24 April 2017     How to Spot Fake Contact Centre Scams.
Posted on 19 April 2017     AI will dominate banking says Aspect Software.
Posted on 10 April 2017     Aspect Software launches Aspect Via in Europe.
Posted on 4 April 2017     Customer Engagement Centre – Service Without Boundaries.
Posted on 3 April 2017     Customer Engagement Without Boundaries.
Posted on 28 March 2017     Mobile Options Are Key to Self-Service Success.
Posted on 27 March 2017     Aspect Software Combats The Mobile Fraud Challenge.
Posted on 24 March 2017     Ransomware Is Opportunity To Improve Identity Authentication.
Posted on 16 March 2017     Trust In The Cloud On The Rise in Contact Centres.
Posted on 15 March 2017     Is Bad Customer Service Costing Your Business?.
Posted on 9 March 2017     Robust Self-Service Platform Essential in Modern Contact Centre.
Posted on 21 February 2017     Aspect Software Announces Availability of Aspect Mila.
Posted on 2 February 2017     Trupanion Selects Aspect Via to Create True Omni-Channel Experience.
Posted on 30 January 2017     What Forward Thinking Customer Service Leaders Should Consider Now.
Posted on 30 January 2017     Aspect Software Helps UK Bank To Reduce Fraud.
Posted on 25 January 2017     Key Tools To Help Improve The Customer Journey.

Posted on 19 December 2016     Aspect Software Calls for Banks to Collaborate

Posted on 19 December 2016     Aspect Software Predicts Customer Service Trends in 2017.
Posted on 13 December 2016     Redefining Customer Service, Planning and Engagement.
Posted on 12 December 2016     eBook: Customer Service Essentials in the Digital Age.
Posted on 2 December 2016     Redefining Customer Service in a Multi-Channel Environment.
Posted on 25 November 2016     Aspect Case Study: British Retail and Commercial Bank.
Posted on 22 November 2016     Have you been SIM swapped.
Warning Signs of Mobile Banking Fraud.
Posted on 18 November 2016     The Next Steps for Cloud – Where Do We Go From Here?.
Posted on 11 November 2016     Motivating Contact Centre Staff Keep Your Staff Performing.
Posted on 9 November 2016     Data Breaches One Thing Lack of communication Is Another.
Posted on 8 November 2016     Aspect Software Appoint for Digital Identity Division.
Posted on 7 November 2016     Twitter Chatbot Introduction Perfect platform for Customer Service.
Posted on 7 November 2016     Is Your Contact Centre Future Ready.
Asks Aspect.
Posted on 1 November 2016     Banks Must Master Security Basics says Aspect Software.
Posted on 26 October 2016     Contact Centre Professionals Missing Key Cloud Opportunities.
Posted on 26 October 2016     Feedback Tool for Improving Contact Centre Experience.
Posted on 19 October 2016     Aspect Named Leader Contact Centre Interaction.
Posted on 4 October 2016     Challenger Banks Neglecting Mobile Youth Market.
Posted on 3 October 2016     Aspect Software named #1 Global Workforce Management Solution.
Posted on 23 September 2016     eBook 6 Things People Expect from your Contact Centre.
Posted on 19 September 2016     What you need to know about agent experience.
Posted on 15 September 2016     Aspect Software Talks Customer Service Evolution at CC Expo.
Posted on 12 September 2016     Aspect Recognised by Frost & Sullivan WFO Global Co.
of the Year.
Posted on 30 August 2016     Microsoft Stake in Artificial Intelligence Leads The Way.
Posted on 26 August 2016     Aspect Introduce Chatbot – Virtual Assistant Technology.
Posted on 25 August 2016     Give Your Agents The best Data – They’ll Thank You For It.
Posted on 22 August 2016     eg solutions Secure Office Optimisation Contract.
Posted on 18 August 2016     UK Banks Must Heed NIST Warnings says Aspect.
Posted on 15 August 2016     Challenger Banks Will Benefit From CMA Changes.
Posted on 11 August 2016     No Passwords Next Step in Customer Engagement.

Posted on 3 August 2016     Aspect Software Calls for Networks and Banks to Collaborate

Posted on 27 July 2016     Integrating Social Big Challenge Facing Contact Centres.
Posted on 7 July 2016     Challenger Banks think they do it better than the Big Four.
Posted on 6 July 2016     5 Signs Your Legacy Call Recording Solution is a Liability.
Posted on 6 July 2016     The Disposable Agent – How much it is costing?.
Posted on 24 June 2016     Omni-channel Integration Biggest Challenge When Adopting Text Based Customer Service.
Posted on 16 June 2016     Why the humble SMS is still a key customer service channel.

Posted on 3 June 2016     Aspect Software Release Workforce Optimisation 8.2

Posted on 1 June 2016     Aspect Software Announces Court Approval of Deleverage of Balance Sheet.
Posted on 26 May 2016     The Impact of Data on the Customer Experience.
Posted on 17 May 2016     Aspect Software introduce Mila the Intelligent Assistant.
Posted on 12 May 2016     Aspect Software announces launch of Aspect Via™.
Posted on 11 May 2016     Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software.
Posted on 9 May 2016     Contact Centre Technology – more than the front line.
Posted on 6 May 2016     The Future’s Bright – The Future’s Cloud according to CIF.
Posted on 5 May 2016     Aspect Software enhances customer service for Working Links with Zipwire.
Posted on 25 April 2016     Aspect Software announces new Zipwire enhancements.
Posted on 22 April 2016     Aspect Software announces UK winners at ACE Europe Awards 2016.
Posted on 21 April 2016     Aspect Leading Chatbot Revolution to Transform Customer Experience.
Posted on 14 April 2016     5 Common CX Mistakes in the Contact Centre.
Posted on 12 April 2016     How the right solutions make blended contact centres successful.
Posted on 11 April 2016     The 8 things millennials want from customer service.

Posted on 31 March 2016     Is your Contact Centre Mobile Ready asks Aspect Software

Posted on 24 March 2016     How WebRTC Can Improve Landing Page Conversions.
Posted on 7 March 2016     What are the Cost Saving Opportunities for BPOs?.
Posted on 3 March 2016     Mobile Banking Commitment Welcomed by Aspect.
Posted on 24 February 2016     Cloud Based Contact Centre Market Set To Grow By Half.
Posted on 23 February 2016     Make Way for Messaging confirms Aspect Research.
Posted on 18 February 2016     Open Doors controls relationship management costs.
Posted on 14 February 2016     Aspect Software announces Aspect CXP 15.
Posted on 11 February 2016     ACE Europe 2016 – The Brewery, London, UK.
Posted on 4 February 2016     Concierge Contact Centre boosts scalability with Aspect Software.
Posted on 3 February 2016     Why cloud will be the Key for contact centres in 2016.
Posted on 3 February 2016     Aspect Software appoints John Hough Regional VP Sales.
Posted on 19 January 2016     Mobile Banking Customers Vulnerable to Fraud, says Aspect.
Posted on 19 January 2016     TeleTech boosts customer service with innovative technology platform.
Posted on 18 January 2016     Aspect Software appoints Stephen Ball to Europe & Africa SVP.
Posted on 4 January 2016     Aspect Software Sign Tripudio Telecom as Zipwire Partner.
Posted on 9 December 2015     We’re more likely to Divorce than switch our Bank.
Posted on 26 November 2015     Contact Centre Case Study: Edwardian Group London.
Posted on 25 November 2015     Black Friday could make or break the contact centre.
Posted on 17 November 2015     Aspect: How is your contact centre reducing fraud?.
Posted on 2 November 2015     Work needed on Self-Service to improve Customer Experience.
Posted on 29 October 2015     Nuisance calls seriously impact contact centre industry.
Posted on 27 October 2015     End contact centre wastage ahead of National Living Wage.
Posted on 26 October 2015     Aspect Software talks DIY at Customer Contact Expo.
Posted on 18 September 2015     Aspect Software Announces Enhancements to Zipwire.
Posted on 9 September 2015     Goldfish, the customer experience and the indeterminate growing conundrum.
Posted on 24 August 2015     Aspect Software Strengthens Channel Team.
Posted on 18 August 2015     Aspect Software at CC Expo 2015.
Posted on 18 August 2015     Aspect Software Acquire Technology Assets of LinguaSys.
Posted on 12 August 2015     Delayed Arrival for Customer Service in the Travel Industry.
Posted on 12 August 2015     Collections Depts must act in advance of expected interest rise.
Posted on 4 August 2015     How to Select a Cloud Contact Centre Solution.
Posted on 25 July 2015     Aspect Software: The multiple personalities in the contact centre.
Posted on 16 July 2015     Contact Centre Reputations Need to be Repaired, says Aspect.
Posted on 3 July 2015     Contact Centre Call Charge Changes need not be a headache.
Posted on 1 July 2015     Customer Engagement Drives Third of UK Cloud Deployments.
Posted on 25 June 2015     Aspect Software announces new Global Consultant Liaison Programme.
Posted on 24 June 2015     Aspect Software and Edwardian Group London Celebrate Award Success.
Posted on 12 June 2015     “Can we fix it?” When it comes to customer service YES says Aspect Software.
Posted on 12 June 2015     Aspect Software & Fonolo Partner to Bring Enhanced Call-Backs to the Contact Centre Market.
Posted on 10 June 2015     Social media customer interactions need to showcase excellent service not erode it.
Posted on 29 May 2015     Are Your Customers Calling a Place That Always Knows Their Name?.
Posted on 27 May 2015     Aspect Software: Context is Everything.

Posted on 13 May 2015     Aspect Software Zipwire Deployed at Concierge

Posted on 6 May 2015     Mobile Self Service Helps Put a Hold on Hold Times.
Posted on 17 April 2015     Aspect Software Banks & Networks need collaboration to prevent mobile fraud.
Posted on 14 April 2015     Aspect Software warns rules for banking apps could open fraud hole.
Posted on 1 April 2015     Aspect Software Introduces Experience Continuity.
Posted on 13 March 2015     Aspect Software and Amergy to engage in European Regions.

Posted on 10 March 2015     Aspect Software Workforce Optimisation 8.1

Posted on 23 February 2015     Aspect Unified Self-Service – Lunch and Learn Sessions.
Posted on 9 February 2015     Aspect Software YouTube could replace the contact centre finds survey.
Posted on 6 February 2015     Aspect Software poses the question Is a cloud contact centre right for your business?.
Posted on 29 January 2015     Proactive customer care is key in energy sector, says Aspect.
Posted on 23 January 2015     Poor customer service is costing companies over £7.7 billion.
Posted on 20 January 2015     Retaining customers: You don’t know what you got ‘til it’s gone.
Posted on 16 December 2014     Aspect Software repairs broken mobile customer experience with mobility suite.
Posted on 24 November 2014     Cloudy outlook is clearing for customer service.
Posted on 17 November 2014     Aspect Software The Omni-channel made easy.
Posted on 12 November 2014     Convenience versus security: latest fraudulent tactics expose weak links, says Aspect.
Posted on 5 November 2014     Phone number log-in can help Twitter fly high.
Posted on 29 October 2014     Ask a CFO, he knows about Contact Centres to the cloud.
Posted on 24 October 2014     Aspect introduces ZipWire – Cloud based SaaS Patform.
Posted on 21 October 2014     Severn Trent Water taps into new technology to help customers.
Posted on 13 October 2014     What do you really think of Cloud in the Contact Centre?.
Posted on 10 October 2014     Aspect help Northamptonshire Police with their enquiries.
Posted on 9 October 2014     So what did we learn for this year’s Customer Contact Expo?.
Posted on 7 October 2014     Aspect Software Zipwire the stand out performer at Customer Contact Expo.
Posted on 6 October 2014     Omni-Channel Service Could Make Fast Food Even Faster.
Posted on 30 September 2014     Minimum customer effort will reduce customer complaints.
Posted on 26 September 2014     Aspect’s Online Web Chat Best Practices eBook.
Posted on 24 September 2014     Northumbrian Water sees tidal improvements in customer engagement with Aspect.
Posted on 17 September 2014     Aspect Software Fills the Skies With Cloud-Based Deployment Solution.
Posted on 10 September 2014     Aspect urges banks to do more to protect customers.
Posted on 4 September 2014     Omission of banking fraud from official crime stats offers a place to hide for villains.
Posted on 1 September 2014     Aspect Software’s cloud-optimised Unified IP 7.3.
Posted on 27 August 2014     Cold calls could make consumers freeze out genuine customer service.
Posted on 4 August 2014     Offer customers an affordability review on their secured loans and credit cards.
Posted on 17 July 2014                   Tags.
Aspect Software.
Call Centre.
Contact Centre.
Contact Information.
Address 15 Pressing Lane, Hayes, Middlesex.
UB3 1EP.
United Kingdom.
Phone 0800 279 3683.
Email  [email protected]
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